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Privacy Policy

Last updated: May 2026

PathFlow is an Omnicron Business Solutions App (Omnicron Business Solutions t/a PathFlow).

1. Introduction

PathFlow, operated by Omnicron Business Solutions t/a PathFlow ("we," "us," "our"), provides the PathFlow ERP platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information you provide directly:

  • Account information (name, email, company details)
  • Business data (customers, quotes, invoices, job cards)
  • Usage data (features accessed, time spent)
  • Payment information (processed securely via PayFast)

3. How We Use Your Data

We use your information to:

  • Provide and maintain the PathFlow service
  • Process subscriptions and payments
  • Send service updates and support communications
  • Improve our product and services
  • Comply with legal obligations

4. Data Security

We implement industry-standard security measures including encryption, secure authentication, and regular backups. However, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

5. Data Retention

We retain your data as long as your account is active or as required by law. Upon account deletion, your data will be permanently removed from active systems within 30 days, though backup copies may be retained for up to 90 days.

6. Third-Party Services

PathFlow integrates with third-party services (PayFast, Google services, etc.). We are not responsible for their privacy practices. Please review their policies independently.

7. Cookies

We use cookies to enhance user experience and analytics. See our Cookies Policy for details. You can disable cookies in your browser settings.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at support@pathflow.co.za to exercise these rights.

9. LIMITATION OF LIABILITY

PathFlow is provided "AS IS" without warranties. We are NOT liable for:

  • Loss or corruption of data (regardless of cause)
  • Service interruptions or downtime
  • Unauthorized access due to cyber attacks or security breaches
  • Loss of income, profits, or business opportunities
  • Indirect, incidental, or consequential damages

You are responsible for maintaining regular backups of your data. Our liability is limited to the amount you paid for the service in the past 12 months.

10. Contact Us

For privacy inquiries, contact us at privacy@pathflow.co.za or through our support portal.